Quality Control Analyst - CLS

Why GM Financial?

GM Financial promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. We invite YOU to join an innovative team of trend-setters in the automotive finance industry.

Commercial Lending Services

Business Development, Credit, Funding, Quality Control, Inventory Control, Commercial Account Management, Special Assets, and Servicing

GM Financial is the wholly owned captive finance subsidiary of General Motors offering a suite of financing solutions to U.S. and Canadian dealers that supports business initiatives across all economic cycles. Each team within our department works together to facilitate floorplan requests and deliver world class service, making GM Financial the largest floorplan provider for GM dealerships. Our dealers count on us daily, therefore we take our mission seriously. We believe it all comes down to adding value, cultivating relationships, and earning trust. That’s why GM Financial needs passionate, innovative, and spirited team members just like YOU.

This position will be located in Irving, Texas and following a hybrid work model. Hybrid (Combination of work from home and in-assigned office location)

The Quality Control Analyst - CLS is responsible for ensuring adherence to internal policies as well as legal and regulatory requirements for all new loans, wholesale accounts, and all commercial account renewals. This position has contact with internal company departments.

About the role:

• Perform compliance reviews of the underwriting, funding, and system set-up process to ensure all steps are completed correctly for each Commercial Lending loan account (Which includes : Floorplan, Real Estate, Construction, Term and RLOC loans)
• Perform compliance reviews on any new loan or modifications that increase and/or decrease the dealer's portfolio Document all ‘non- compliant' issues discovered to ensure quality and promote accountability
• Communicates issues to Manager Quality Control to rectify issues discovered in compliance reviews in order to reduce risks
• Ensure compliance within the Commercial Lending Quality Control policy in monitoring UCC filings, adequate insurance policies are maintained, and all pre- and post-funding contingencies are set-up in the system of record
• Provide sign-off once compliance issues are resolved
• Perform annual compliance reviews for all underwriting, funding, and system setting processes for each Commercial Lending loan account
• Team with internal departments to improve quality
• Maintain acceptable defect rate on all files
• Suggest process improvements
• Perform other duties as assigned
• Conform with all company policies and procedures

What makes you the dream candidate?

• Understanding of commercial lending with emphasis in captive automotive dealership financing
• Knowledge of company policies and procedures
• Ability to interface with all levels of management
• Excellent customer service skills
• Ability to make sound business decisions based on policies and procedures
• Must be self-motivated and able to work independently
• Oral/written communication and interpersonal skills

Education & Experience

• High School Diploma or equivalent preferred
• Bachelor’s Degree preferred
• 0-2 years of relevant experience preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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