Regional Quality Assurance Manager

Position Summary

The Regional Quality Assurance Manager works closely and in conjunction with the Regional Quality Assurance Director, Senior Quality Assurance Director, other Quality Assurance team members, Compliance, Risk Management and Human Resources to assist all area offices in maintaining quality service delivery.

Essential Functions

• Participates in the development and implementation of quality improvement programs.
• Performs monthly site audits as a component of the Caregiver Internal Compliance Program.
• Assists area offices in preparing for certification, licensure, and special surveys.
• Assists area offices in plans of correction implementation and verification.
• Provides technical assistance and training to area office team members as needed,
• Works under the direction of the Regional Quality Assurance Director to follow up on complaints.
• Tracks and monitors all Incident Reports created in SanData including prevention plan implementation.
• Conducts continuous tracking of critical incident trends and patterns analyses for all Areas.
• Participates in Mock Surveys of Caregiver Agencies.
• Completes Chart audits as required
• Assists with the creation of professional development learning objectives, curriculum materials, and agendas for management staff.
• Attends all webinars produced by state agencies as advised by direct supervisor.
• Ensures Person-centered care, trauma-informed care, and program implementation
• Maintains a working knowledge of the laws and regulations, as outlined in each state.
• Provides training as needed/requested to Caregiver agency staff.
• Works in conjunction with Regional Quality Assurance Director to gather information as needed.
• Prepares monthly, quarterly, and annual reports as required.
• Participates in weekly QA team meetings.
• Provides input and serves on committees as necessary in relation to the development and the implementation of policies and procedures.
• Completes state specific Incident Reporting, ensuring quality and closure as needed
• Completes Quality Review for investigations as needed
• Completes Internal reviews as needed
• Attends training deemed necessary for improving knowledge in the field of intellectual and developmental disabilities.
• Available during normal business hours of 8am-5 pm, Monday-Friday, and as needed during non-regular work hours.
• Perform all other duties as assigned by management.

Qualifications

Education and/or Experience:

• Prefer a BA. from an accredited university in Business with minimum 1-3 years' experience in office management, or MBA with a Business Leadership, Human Resources, Finance or Accounting specialization.
• Prefer a minimum of 5 years quality assurance experience preferably in a multi-site environment.

Knowledge and Skills:

• Prefer previous exposure to IDD environment as a manager over multi-sites location.
• Previous knowledge and experience with HCBS waivers, ICF and all IDD regulatory functions.
• Requires extensive mental activities including the ability to: use educated and intuitive judgment, advise, counsel, influence, debate, negotiate, organize, plan and synthesize concepts, execute critical thinking skills and must be detail oriented.
• Ability to work in a demanding environment.
• Must be able to maintain composure under stressful circumstances.
• Requires exceptional coaching and mentoring skills to improve employee development.
• Must be proficient in Microsoft Office including Word and Excel, Power Point, and willing to learn to operate on multiple digital platforms as utilized by Caregiver.

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties of this job are performing the following:

• Sitting is 50% of work time;
• Standing, and walking is 30% of work time;
• Bending, pushing, pulling, stooping, reaching, and kneeling is 30% of work time;
• Grasping and finger/hand manipulation is 50% of work time;
• Ability to lift up to 50 pounds;
• Ability to operate computer, facsimile, copier, shredder and calculator.
• Travel as required to complete duties at multiple site locations.

An office setting, varying degrees of background noise, standard office lighting and ventilation, occasional temperature fluctuations are found in the work environment.

Normal business hours with flexibility as required during weekends and non-business hours or non-standard hours as required by special projects.

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