Quality Control Manager

JOB RESPONSIBILITIES

• Proficient in loans held or guaranteed by GSEs FHA/VA, Conventional, USDA, FHLB, Freddie Mac, Fannie Mae and portfolio loan underwriting guidelines ensuring compliance with regulations.
• Oversee the administration of scheduled monthly and periodic specialized quality control reviews by leading the team of quality control analysts performing those reviews.
• Direct and monitor the selection of mortgage and consumer loans from the production process for quality control review.
• Ensure the quality control plan and policies are up to date and meet all agency requirements by staying current with the various agencies, secondary market investors and regulatory changes.
• Implement policy and procedure improvements by working closely with senior management, as well as the origination, production and servicing teams.
• Review and analyze monthly pre and post purchase reports for high-risk trends and credit issues and recommend to senior management policy changes and/or training to mitigate issues identified.
• Oversee the MERS system process internal controls, Quality Assurance Plan validation and self-audit responsibilities to ensure compliance with MERSCORP Holdings processing standards.
• Manage investor mortgage repurchase requests, file appeals where applicable and provide senior management reporting regarding repurchases.
• Inform senior management on potential issues noted, industry trends, fraud trends and/or bank or investor guidelines.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to build collaborative relationships
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Ability to develop or mentor others
• Ability to work as part of a team

EDUCATION AND EXPERIENCE

• Must possess high school diploma or equivalent
• Bachelor's degree in business or equivalent combination and work experience preferred

• 6+ Years Secondary Market Investor experience, Mortgage and/or Consumer Loan Underwriting experience required. Retail Loan, Collections or Loan Underwriting experience preferred.

SCHEDULE

Hybrid (scheduled onsite hours), Newark – Alford Building Department hours are Monday through Friday 8 am to 5 pm. This position is salary, exempt, and full-time. A minimum 40 hours is required. Early morning and evening appointments as needed. The needs and responsibilities of this position will occasionally require travel for loan reviews, training and /or meetings in the other bank division locations.

Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.